After-Sale Service Policy Updates!
We want to make good quality and affordable product for more users with good service, but current after-sale service policy seems not to run the right direction for users as our original wish. We have to update it for more practical for a market and a startup company. We'll input more engergy and cost on product design and manufacturing quality .
Followings is the newly updated policy , which is valid from 2018/11/1. And the previous ordered products before 2018/11/1 still follow the policy before updates.
After-Sale Service Policy
- The warranty period for consumable electronic products (eg. VESC/Motor/Battery) is guaranteed for 2 months since the 7th day after shippment(the shipping date is checked by logistic record). Please contact firstname.lastname@example.org process the after-sale service. You can return it to us for free repair or replacement when we get it and analyzed it as a manufacturing failure. We’ll bear the return back to you shipping cost only. If the replacement or repair is not possible for you, a discount can be provided for the new replacement ( excludes the shipping cost).
- For non-electronic products, the warranty period is 1 year since the 7th day after shippment(the shipping date is checked by logistic record).You can return it to us for free repair or replacement when we get it and analyzed it as a manufacturing failure. We will bear the return back to you shipping cost only. If the replacement or repair is not possible for you, a discount can be provided for the new replacement(excludes the shipping cost). The wear and tear caused by normal use is not considered to be a defect product.
The following conditions are not covered by the above warranty:
- Cannot provide purchase channel source proof
- Mechanical damage to electronic components or PCB
- PCBA board has repair soldering iron traces (excluding solder the cable bullet connectors)
- Wire damage or external impact damage
- (For non-waterproof products) there is water inflow
- Abnormal applications beyond the product specifications
The warranty for products purchased from other channels:
- For products purchased not from https://flipsky.net, please contact the original purchase channel in first priority to deal with your problems.
- Group-buy: follow above item1 warranty policy, the warranty period will be processed since the 7th day after our received group-buy order's shippment(the shipping date is checked by logistic record). For end users, If there’s any quality issues, please provide the after-sales warranty card number(which is shipped in your product package, pls keep it well when you get your product) to email@example.com for process it.
- For the products transferred by personal second transaction, pls provide your original source order number or warranty card number(only in group buy products)to us, we’ll verify the purchasing source and if it’s in warranty period. And warranty policy is only valid once to this product.(eg, if the original ordered product has used the warranty policy,after its second transaction personally, the warranty is invalid to this product )
- Most products are tested before shipment, especially the VESC and motors are 100% tested and shipped as a good product before shipment. Any uncertain connection or information for VESC/Motors settings, please contact us before your installation.
- No term warranty, in no case shall Flipsky’s liability be greater than the actual purchase price of the product.
- On the shipping way product orders cannot be canceled unless the extra shipping cost is agreed to be charged.
- We’re willful to provide repair service for reasonable charge if your product is out of warranty, while the service excludes both side’s shipping cost.
- This updated warranty policy is valid since 2018/11/1, and the previous ordered products before 2018/11/1 still follow the policy before updates.